When requesting a withdrawal, you may be required to verify your payment method, by providing a supporting document. Below are the necessary documents for verification, based on each payment method:
Debit Card/Prepaid Card
- Holder's Name
- Expiration Date
- The first 6 and last 4 digits to be visible (It is suggested not to use a graphic editor)
Bank Book
- Holder's Name
- Bank Logo or Bank Name or SWIFT
- Full IBAN
You can submit the requested documents via the Verification Process tab, which can be accessed by going to My Account → Profile → Verification Process.
To ensure your documents meet our requirements, please make sure they are clearly captured, with all four corners visible, and not expired. You will receive a notification from the relevant department once verified.