If your document for account verification is rejected, please review the following details, to ensure successful validation:
Identify the Issue: Review the email or notification you received from us, to understand why your document was rejected
Check Accepted Documents: Refer to our article Acceptable Documents for My Verification, to see the list of accepted documents and submission methods
Resubmit Your Document: Follow the steps in the same article to correctly resubmit your document
Best Practices for Successful Validation
Ensure Document Clarity:
- Capture the document clearly, ensuring all four corners are visible
- Ensure all details on the document are legible
- Avoid blurry images, low resolution, or poor lighting conditions
Verify Expiration Dates:
- Confirm the document is valid and not expired
Submit Complete Documentation:
- Provide all required parts of the document in full
- Ensure the document is in your name
Double-Check Before Submission:
- Verify that all fields and documents meet the specified requirements before submitting